Podcast

The Service Operator

Two voices. No gurus. Built for the truck between jobs. The Service Operator is a 15–20 minute, numbers‑first show for owner‑operators who want tighter habits between the call and the cash. Mike frames the problem the way an owner actually feels it—missed calls, slow follow‑up, a messy board, invoices aging out. Chris breaks down what's really breaking in the workflow and how to fix it without consultant‑speak. Short turns. Clear steps. Topics rotate through speed‑to‑lead, estimate follow‑up, schedule discipline, no‑show reduction, invoice timing, recurring retention, tool/SOP adoption, and the few numbers that matter. Every episode ends with one specific question to ask—or action to try—this week.

Hosted by Mike & Chris